Comments on: Our Car is Back and the Value of Customer Service http://freefrombroke.com/2008/03/our-car-is-back-and-the-value-of-customer-service.html A Personal Finance Blog for Regular Folks Sun, 21 Mar 2010 17:46:22 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Free From Brokehttp://freefrombroke.com/2008/03/our-car-is-back-and-the-value-of-customer-service.html/comment-page-1#comment-228 Free From Broke Mon, 17 Mar 2008 16:44:00 +0000 http://freefrombroke.com/?p=112#comment-228 @ Laura - Thanks for the comment. I believe I found you via EntreCard.<br/><br/>It's great that you give credit to those who have been helpful. That's they type of positive re-enforcement people need.<br/><br/>@ Hank - Yeah - It seems that tips are expected not earned nowadays. I understand that you're busy and don't get paid the same hourly wage but I still need to be treated with respect and good service!<br/><br/>@ Saph - I used to work at a supermarket for years. Can't say I was the friendliest but I was quick and did things right. The customers knew this and I would have some that would look for me when checking out. At times people would make it known to the manager too which of course helped me. But you know what? I tried to be good because I wanted to be good at my job. I think that's an aspect that's missing a bit at some places.<br/><br/>I think the decline of the ma and pa store also adds the the dying art of customer service.<br/><br/>It doesn't take much to keep a customer but it takes a lot to get them back! @ Laura – Thanks for the comment. I believe I found you via EntreCard.

It’s great that you give credit to those who have been helpful. That’s they type of positive re-enforcement people need.

@ Hank – Yeah – It seems that tips are expected not earned nowadays. I understand that you’re busy and don’t get paid the same hourly wage but I still need to be treated with respect and good service!

@ Saph – I used to work at a supermarket for years. Can’t say I was the friendliest but I was quick and did things right. The customers knew this and I would have some that would look for me when checking out. At times people would make it known to the manager too which of course helped me. But you know what? I tried to be good because I wanted to be good at my job. I think that’s an aspect that’s missing a bit at some places.

I think the decline of the ma and pa store also adds the the dying art of customer service.

It doesn’t take much to keep a customer but it takes a lot to get them back!

]]> By: Saphhttp://freefrombroke.com/2008/03/our-car-is-back-and-the-value-of-customer-service.html/comment-page-1#comment-225 Saph Mon, 17 Mar 2008 01:54:00 +0000 http://freefrombroke.com/?p=112#comment-225 It is so a dying art. They REALLY DON'T get it that it's cheaper to keep a customer with good customer service than to get new customers. The one supermarket here has gotten it and that's why they are doing so well, the only problem is getting the teenage workers to get with it. When I worked there part time a few years ago, I had a customer come back into the store to give me a Starbucks gift card to thank me for being so nice. All I did was smile and conversed with him when I checked out his groceries. It is so a dying art. They REALLY DON’T get it that it’s cheaper to keep a customer with good customer service than to get new customers. The one supermarket here has gotten it and that’s why they are doing so well, the only problem is getting the teenage workers to get with it. When I worked there part time a few years ago, I had a customer come back into the store to give me a Starbucks gift card to thank me for being so nice. All I did was smile and conversed with him when I checked out his groceries.

]]> By: hankhttp://freefrombroke.com/2008/03/our-car-is-back-and-the-value-of-customer-service.html/comment-page-1#comment-217 hank Thu, 13 Mar 2008 00:13:00 +0000 http://freefrombroke.com/?p=112#comment-217 Customer Service is most CERTAINLY a dying art. Especially at restaurants I've noticed. People anymore just seem to expect a tip for giving you food. But that is expected, give a little more and so will I! :) Customer Service is most CERTAINLY a dying art. Especially at restaurants I’ve noticed. People anymore just seem to expect a tip for giving you food. But that is expected, give a little more and so will I! :)

]]> By: Laurahttp://freefrombroke.com/2008/03/our-car-is-back-and-the-value-of-customer-service.html/comment-page-1#comment-216 Laura Wed, 12 Mar 2008 22:47:00 +0000 http://freefrombroke.com/?p=112#comment-216 Thanks for stopping by my blog. I saw you via mybloglog. I have to say, if I get excellent customer service, I make sure someone knows. Just as some may 'tell on' those giving poor customer service, I 'tell on' those giving great customer service. <br/><br/>To me that shows them how much "I" appreciate their good work and it is amazing when you get a thank you or other pleasantries back. I have even received free items because I thanked the person helping me. That of course is not my goal, but a nice perk. :)<br/><br/>Great site! Thanks for stopping by my blog. I saw you via mybloglog. I have to say, if I get excellent customer service, I make sure someone knows. Just as some may ‘tell on’ those giving poor customer service, I ‘tell on’ those giving great customer service.

To me that shows them how much “I” appreciate their good work and it is amazing when you get a thank you or other pleasantries back. I have even received free items because I thanked the person helping me. That of course is not my goal, but a nice perk. :)

Great site!

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