I Switched To Sprint SERO And Saved Some Money

A little over a week ago I signed my wife and I up each for the Sprint SERO cell phone plan.
We were already on Verizon Wireless. So why switch? First let me explain our Verizon experience:We had been looking into upgrading our phones since they were over two years old and we were due a credit for a new phone as part of Verizon’s plan. We even went so far as to visit a few Verizon stores but I felt like I was getting the run-around at each. See I was supposed to get $100 towards a new phone. At each location I went to they told me only $50 even though when I called Verizon they confirmed the $100. Two of three of the stores pretended to not know about a buy-one-get-one-free offer that was being advertised. This didn’t sit well with me. The next concern was cost. We had a family plan for 700 minutes that could be used between our two lines. This cost us $79.98 without any taxes or extra charges. Any texting was extra. Like 15 cents a text extra. We try to keep our texting below $5 which is what we would pay for their text plan (I don’t generally text much but my wife sometimes does). Our bill would end up between $90-$100 a month. Oh, did I mention that we got terrible reception in our home? We’ve traveled all over and Verizon has had great signals but our luck has it that our service stinks in our living room. So, we were willing to stay with Verizon but our minds were open to finding another service.

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Fortunately we never found a Verizon phone deal to upgrade to.

I had remembered reading an article from Cash Money Life about how he transferred his cell plan to someone else and ordered the Sprint SERO service. Since we were already off our contract I figured I’d check the plan out. I went back to the post and saw that he got his info from fivecentnickel, checked out his site and checked out the Sprint SERO site. And isn’t fate funny? The day after I was looking at the SERO site Cash Money Life published 15 Ways to Save on Your Cell Bill. If that’s not synchronicity for you… Suffice it to say I signed us up for two plans.

So what is Sprint SERO? It’s the Sprint Employee Referral Offer. Here’s the $30 plan:

- 500 anytime minutes (they have bigger minute plans that cost more)
- Unlimited nights and weekends starting at 7PM
- Domestic long distance
- Unlimited mobile to mobile
- Unlimited Web/Data access
- Unlimited picture mail (with compatible devices)

Currently there’s unlimited texting until 5/31/08. I was told that they tend to keep extending the free texts. Hopefully this is true.

What I really love about this plan is the unlimited data/web access. I can now access my Gmail account on my phone as well as many other web functions (Gmail is really great for on phones BTW). From what I recall from Verizon their data plan is much more expensive!

But wait. How do I sign up? I don’t know any Sprint employees! If you use the email savings@sprintemi.com at the Sprint SERO site you should be fine. This worked for both Cash Money Life and fivecentnickel when they ordered their phones. Check out fivecentnickel’s article for details.

Me, I’m still a little paranoid about getting stuff online (there’s a bit of irony in there somewhere, no?) so I entered the email address then checked the site for what I wanted. I settled on the Motorola Q9c Smartphone for me and the LG Rumor for my wife. I was a little skeptical about the email address working based on info I read so I picked an employee email from the Sprint Media page (check out this forum on FatWallet.com for SERO info). Next I called their SERO ordering number. I gave the salesperson the email and it went through with no problems. He asked if it was ok for them to check my credit. This is a requirement to make sure you can afford the phones and the plan.

Here’s where it paid to speak to a human: online there is a spot to enter any promotions codes you have (you might be able to find some online). On Nickel’s site he mentions that he used the code URANG to get a $25 credit on the first two bills. This no longer worked on the site but I mentioned it to the Sprint rep anyway. He was able to still apply the credits to each line so I should be getting a total of $100 back in credits. It always pays to ask! Also, if you order by phone make sure you don’t pay for shipping. They wanted to charge me for this but I mentioned that shipping was free when ordered online and they agreed not to charge me (it also pays to check out the deal online first).

So far we love are phones and couldn’t be happier with the text and data plans!

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Pros:

- $30/month for 500 minutes. That’s $60 for the both of us. I went in for the insurance plan on my phone which is $7 extra a month. The phone’s a little more expensive than my wife’s and we have two kids. Still, this is cheaper than our last plan and has more minutes ($67 versus $79).

- Unlimited data/web and texts. I’m loving having the web on my phone!

- We have a great signal at home now and have had no problems so far with dropped calls (make sure you check your area for service on the site).

Cons:

- Sprint customer service is horrible! You probably don’t have even a 50/50 shot at getting someone who knows what they are talking about! Seriously. When I called to activate the phones I mentioned to the rep that we would be porting our old numbers over (you have to order the phone with a new number then port over your old number when you activate the phone if you want to keep your old number). The rep didn’t know what to do and at one point told me I had to call Verizon and tell them to release the number. Had I actually done that I might have lost the number! He finally put me on with the porting dept. and they were able to get it taken care of with no problem. Why their reps don’t know what the process is I don’t know (my guess is their customer service is outsourced to another part of the world). Next, my wife’s phone wasn’t working. I spent a lot of time over several days getting them to fix the problem. I finally found a woman who was kind enough to take a real interest in my problem and she put a ticket in to tech support. Finally my wife’s phone was fixed but it took a LOT of time and patience! Note: If you plan on using your old cell phone number make sure you don’t cancel your plan until after you’ve ported you’re number to the new plan. Canceling it before can cause you to lose the number.

- I got the first bill already and it’s wrong. They didn’t include the credits. More time with customer service not knowing what to do. Eventually I was told that the credits were there it just didn’t update. We’ll see soon.

- It’s not open to existing customers. We switched from Verizon so it was no problem but if you already have Sprint you may not qualify.

All said we are very happy with the phones and the phone service so far. And we’re saving money and getting more services from our phones. If you’re looking into a new phone plan then you should consider the Sprint SERO plan. Check out fivecentnickel’s experience as well as the FatWallet forums and decide for yourself if it’s worth it.

Let me know what you think if you sign up or if you already have the plan!

Published or updated March 30, 2013.

Comments

  1. My Dollar Plan says:

    We have the SERO plan and I love it!

  2. Free From Broke says:

    That’s great to hear! So far we do too. Have you had any billing problems?

  3. Glad to hear everything went well for you. I also agree with your assessment of Sprint’s customer service – definitely keep up with your bill. They often mess up the little things. But overall, I am happy with the phone and it’s capabilities. (I got the same phone as you did, and my wife originally got the LG Rumor, but we sent it back in favor of the Palm Centro because we had nothing but problems with the Rumor).

  4. Well, it didn’t start off well…
    But the phones are great now. One of the reps I spoke with had mentioned there had been some problems with the rumor…hmm. I considered the Centro myself but it felt too small.

  5. Hopefully I can do this soon, but I’m wondering what the penalties were for switching from Verizon. I don’t know what the best thing to do would be since the unlimited text with Sprint won’t be offered after May but my Verizon plan doesn’t end until mid September. Do they fine you a lot of money for cancelling early?

  6. @ Brook – Here’s an important thing: We were already off of our two-year contract! We were technically billing month-to-month so there weren’t any penalties for switching. If you switch before your contract expires then you probably will be hit with penalties.

    Check out http://cashmoneylife.com/transfer-your-cell-phone-contract-avoid-paying-fees/
    for info on how you can possibly transfer your contract to someone else.

    As for the unlimited texts, well we’l see what happens after May. If needed I’ll just email instead of text.

  7. Oh man I’m right there with ya on sprint customer service. Check out http://www.johnsjottings.com/archives/2006/09/09/how_to_upgrade_your_sprint_pcs_phone_in_nine_easy_steps.html for my horror story.

  8. @ John – Yeah, it can get even more convoluted than that! Sounds like you might have had it easy.

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