9 Ways To Save On Baby Costs

Baby Feet

So you’re expecting?  Congratulations! A new baby is an exciting event in one’s life (how’s that for understatement of the year!).  In preparing for the little one’s arrival you’ll start to think of all of the things you are going to need for the baby as well as the costs!  But it doesn’t have to always be expensive.

Here are 9 ways to save on baby costs:

1) Shop at wholesale stores

Places like BJ’s, Costco, and Sam’s Club will be your friend when it comes to shopping for your baby.  We love the big boxes of diapers and wipes that we get at BJ’s.  They also have great deals on car seats and strollers from time to time.  Do your homework on what you expect prices to be of course, but we find that things like diapers are always worth getting at a wholesale store.

2) Reach out to friends, family, and co-workers

If you know anyone else who had a baby before you then talk to them about what they have.  Not only can they give you some practical advice on what they bought but odds are they have a ton of stuff that’s relatively new that they would be happy to give you!  Baby stuff takes up space and parents love to clear out the clutter.  We’ve gotten tons of clothes (it’s great when you can be clothing kids close to free), toys, bassinet, high chair, swing, and much more from friends and family.  Sometimes it was to keep while others said just give it back when we’re done.  Understand that many items will be used for a baby for a few weeks or months and will still be like new!  Heck, there was a time when we had to rush to put our little guy in clothes before he outgrew them.  Seriously, reach out to friends, family, and co-workers!

3) Check Craigslist and local Mommy forums for toys and furniture

Remember my point above about parents wanting to get rid of clutter?  Same idea here.  A parent buys X for their baby, uses it for a couple of months, and now it sits in the garage practically new.  We picked up a huge toy chest for $25 that originally cost about $75.  It looked like new and the Mom was more than happy to have us take it off her hands.  Bargains like that are all over the place!  You want to be careful with something like a crib or anything that the baby would be supported in to make sure it’s fully intact and has all the parts.  Safety first!  Bargains second! (Car seats may not be a good idea to get used as they wear out over time).

4) Breastfeed

This one is a personal choice for sure.  But by breastfeeding you don’t have to buy formula!  Plus it’s natural and better for your baby.  But what about a pump?  First, you may not need one, it depends on your situation.  Second, you could rent them out if needed or possibly you may have a friend that doesn’t need theirs anymore.  My wife bought her pump when her daughter was born.  It was well worth the money as it was used for our son and will be used for the little one on the way.

5) Set Up a Dependent Care Flexible Spending Account

If your employer has this option you can set up flexible spending money to be taken out of your paycheck pre-tax for child care expenses.  If you already have a plan but re having an additional child you can make flexible spending account changes to account for costs on the additional child.  You then apply with a receipt to get the money back.  The benefit here is this money isn’t taxed!  The limit is $5000/year when I last checked.  That’s a lot to not be taxed.

6) Set up Health Care Flexible Spending Account

Same idea as dependent care but this can be used for things such as prescription medication and doctor’s visit co-pays.  Check with your employer for the contribution limit.

7) Set up a 529 plan for the little one

A 529 plan doesn’t only save for college in the future.  Many states offer tax benefits now for money you contribute to a 529 plan.

8 ) Sign up for a baby registry

I’ve heard parents-to-be say that they don’t want a baby shower; that they don’t like the idea of a registry.  But the truth is this is one even in your life that people genuinely want to help you start off on the right foot and want to contribute to your child’s well-being!  You don’t know who may be planning a surprise shower for you or who wants to send you a gift.  One thing they’ll ask about is a registry to get you something you need.  You don’t have to get a baby registry.  But it could also leave with a TON of onesies, bibs, and clothes as gifts rather than items you really need (nothing wrong with onesies, bibs, and clothes, but there comes a point where it too much).  Maybe your aunts and uncles will chip in to get you a crib?  Perhaps your college roommates will get together to buy you a car seat?  You don’t know!  Give them the option.  Also, most places that have a registry make it very easy to return gifts.  You’re going to find that you have extras you don’t need or items you thought you needed but don’t use.  We had a registry and were still fortunate to get two car seats!  We returned many a bib that we never used too.

9) Check product forums and sites like Amazon for reviews

If I’m making a big purchase I scour the web for product reviews!  I want to know what everyone is saying.  I’ll try to get as much information as I can.  I want to know the pros and cons of an item from people who are not salespeople in the store.  There are a ton of choices out there for expecting parents and it can be a daunting task trying to figure out what is best.  Do your research!  You may find that for some items spending a little more will save you in the long run.  I’m thinking about products like strollers which take a lot of abuse.  Amazon Bonus: They now have a program called Amazon Mom that offers discounts and free Amazon Prime for a time.

There you have it! 9 ways to save on your baby costs.  Can you think of any more?

Creative Commons License photo credit: lepiaf.geo

Frugal Alternative to Microsoft Office

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So I got a new computer recently. The last one went back to the turn of the century and the screen finally died (the battery had already gone).  Anyway for all of the great programs on my new computer I didn’t have a good spreadsheet or writing program.  Of course the industry standard is Microsoft Office.  Office 2008 for the Mac on Amazon is going for a little over $100.  Pretty good but still expensive after already buying a computer!  I found out I could get a pretty good discount through work but a discount still means I’m paying for it.  That’s when I remembered an article 9 Tips to Save Money on your Next Computer which mentioned OpenOffice.org!

I was a little skeptical of OpenOffice.org at first. I mean, it’s touted as a free alternative to MS Office.  Could it really be as good if it’s free? I’ve used another alternative, Google Docs, a bunch of times.  Google Docs is also free and is nice in that you can access your docs on any computer where you can get Google.  It’s got good programs but falls behind in what MS Office offers.

OpenOffice.org , on the other hand functions almost exactly like MS Office!! So here’s our story: Last week my daughter had a science project due.  In true fashion we all waited to just about the last minute.  I hadn’t bought MS Office and didn’t use OpenOffice.org yet.  We needed to print out her project, titles, and a graph of her research.  Uh-oh!  So I went to the OpenOffice site and downloaded thier suite which includes Writer (Word), Calc (Excell), Impress, Draw, and Base.  I gotta tell you. I was surprised to see that it looked and operated just like MS Office would!  I am sold!  On top of the great programs you can also download templates and extensions to help you further.

Here’s the welcome page when you first open it:

openofficeorg-welcome-page

Here’s what a spreadsheet looks like:

openofficecalc-spreadsheet

Looks an awful lot like Excel, no?

Here’s what Writer looks like:

openofficewriter

Very similar to Word!

And here’s the templates and extensions screen:

openoffice-templates-docs

There are a ton of great templates to chose from!

I mean, whats more frugal than free?!?  And with the functionality of MS Office products it’s really a no-brainer!  Although I haven’t gotten to use it too much yet I’m really liking it so far!

If you are looking for a spreadsheet, document, or presentation program I really think you should give OpenOffice.org a shot before you go out and buy anything!

Have you used it?  What do you think?

We Did It, We Bought A New Car

honda-odyssey


We did it!  We broke down and decided it was time for a new car.

We bought a brand new 2008 Honda Odyssey EX.  We picked it up last week and we love it so far!  I feel a little guilty saying that since hey, a new car costs money, but I think we did it as cost-saving as we could.

See, we could have stuck with our 2004 Toyota Corolla, which was a great car.  It had a relatively good number of miles on it and it ran well.  Thing is, it was getting too small for our family.  We’ve been getting by finding ways to fit everything into the trunk of the car on various outings.

Shopping at BJ’s was always fun since we had to get things like diaper and wipes boxes into the trunk as well as the stroller (remember, we have two kids one of which is a toddler).  On some days we got real close to not fitting everything.

The other things was we really couldn’t fit any more people than the four of us.  Maybe we could squeeze a friend of my daughter’s in but that was it.  We wanted to be able to transport more people if we wanted (and hey, there’s always the possibility of more little ones too).

Let me show you what we did to keep costs down:

We traded in our Corolla

We considered keeping it but we didn’t need two cars.  We were better off putting the car toward the cost of the Odyssey.

We researched and then researched some more and then shopped around

We checked Consumer Reports, Edmunds.com, the official Honda site, the Official Toyota site…We looked everywhere we could to make sure we understood what the dealer costs were and what prices we could expect to get for both the new car and our old car.  With this information we shopped around until we found the best price from a dealer.  In the end, after an odyssey of our own, we received a price that we were happy with (much less than MSRP and lower than dealer invoice).

We added some luxury but not the works

I wanted power side doors which put us up higher than the base model.  After that we didn’t go for any other options.  As much as we would have liked them we didn’t get the navigation system, the DVD player, the leather seats, etc…  We looked at what we knew we needed and wanted and stuck with that.

We got a great financing deal

I know, buying a 2-3 year old car and paying for it in cash is what a lot of experts say is the best thing to do.  We’ve had bad experiences with older cars already and we know we are going to use this car for as long as we are able (many, many years we hope!).  We considered a used car but in the end we wanted new.  One thing that helped decide was the fact that Honda is offering 0.9% financing right now (Toyota was offering 0% but we preferred the Honda overall).  Financing for 0.9% is real close to free money (a great reason to make sure your credit score is good).

So you know, we have enough put away that we could have paid the car off entirely but since the rate is so low we can keep the money in our Capital One 360 Savings account and let it earn interest while we pay the fianancing.  I did some quick calculations and our financing is costing us less than $300 while we could earn around $1,800 keeping the money in our savings.  For a used car the fianncing would have been much higher.

Our insurance will be lower

As an added bonus I found out that our auto insurance premiums will be lower since the Odyssey is considered a safer car.

Our vacation will be more local

We were undecided on what to do for vacation this year.  We were strongly considering flying off somewhere that has Caribbean water.  But now that we have a new car with more storage space we’re going to do a driving vacation and travel within a day or two’s distance and check out the sites.  Yes gas is expensive now, but we’ll still be saving more than if we flew somewhere.

Finally

We have a little bit of buyer’s remorse knowing that we have a debt to pay off but we’re really happy to have gotten the car!  We’ve already taken a couple of small trips and we plan to do some more (there’s a frugal list of things to do somewhere out there isn’t there?).

A car is a great big expense.  But I think we purchased ours in a way that’s financially responsible.

Customer Service Done Right 1800Contacts.com

Contact lenses in eyes

I needed to order new disposable contacts.

I realized I was on my last couple of pairs.  I didn’t want to go to my previous eye care provider since their salespeople, what’s the eloquent word?, oh yeah SUCK!  The past few times they have been pushy and do what they can to get you to commit to a purchase.  They speak all sorts of double speak when you ask about prices which just leaves you confused and fed up.  I’d like to think it was just me but my wife has experienced this as well.  I wasn’t going to give them my money again!

That brings me to 1800CONTACTS.com.

I heard all of the commercials and saw the ads online as well as heard great things about them from friends.  I had to at least look into them, right?

Right off the bat I saw two things that interested me: Free shipping on online orders over $50 and they price match against other sites and take off an additional 2%.

Now, I usually check out a price in a few locations but this gave me a real incentive!  Lo and behold I found my contacts on another site for much less.  I was now armed with a price to see if they would match it.

One option the 1800Contacts.com site gives you is to have one of their people call you.  You enter your phone number on the site and they call back.  I did it and immediately got a call with very little waiting.  A real person with little wait?  Another plus!  Ends up this person was located in Utah.

So I tell the woman that I was interested in ordering contacts and I saw a lower price on another site.  I waited a few moments while she looked it up.  (She apologized for the wait too, which wasn’t much.  Another plus).  She found the price and told me they would match it and take off an additional 2%.  We were now looking at a price for 8 boxes of contacts that was less than what 1800Contacts and my previous provider offered!  I’m real close to sold.

Remember that free shipping on online orders over $50?  So I’m on the phone, right?  Not online.  I mention the offer to the woman and she said that because they were price matching they could give me the free shipping too.  Nice!

The next step was to give her the prescription information on my contacts box and give the location of my previous provider who have my eye prescription on file (in New York your prescription is good for a year).  She looked up the location and told me they would contact them for verification.  Once that was done my contacts would ship out.

I felt really good doing business with them at this point.

The salesperson I spoke with was very clear and polite and did everything she could to help me out.  This was how customer service should be handled.  She even informed me that if my prescription should change I could return any unused contact to exchange with a new prescription.  Now I didn’t have to worry that I might get stuck with contacts if my eyes changed (my eye prescription has leveled out so I wasn’t too concerned about my prescription but I have had to change brands).  Now other places will take back an unopened box.  1800Contacts will take back any unopened contacts!  This could save some money if my prescription changed mid-box.

This was last night.  Today I received an email saying they contacted my old eye-care provider and were told that my prescription expired so they had to put my order on hold.

Remember how bad I told you the old provider was?  They just didn’t want to give up my business.  I knew my prescription was still good so I called up 1800Contacts to see what could be done.  The new person I spoke to looked at my account and explained the situation.  She then asked if I would mind being put on hold while she called my old provider.  “Sure,” I said.  I could always hang up and call back if it took too long.  A couple of minutes later the woman came back on and said that my old provider had made a “mistake” (the mistake was bad service to begin with) and my prescription was indeed still good!  They were giving 1800Contacts a hard time but the salesperson would follow up and get the prescription.  For the trouble, she was going to upgrade my shipping, which was already free, to next-day shipping!  Now I’m getting my contacts faster!

This, my friends, is customer service done right!

Let’s recap the positives here:

  • They price-matched and took off an additional 2%
  • They gave me free standard shipping
  • They were pleasant and helpful at all times
  • They took care of obtaining my prescription for me
  • When there was a problem they let me know about it then resolved it
  • I was upgraded to next-day shipping for my trouble (which wasn’t really trouble at all)
  • Both customer service salespeople spoke excellent English and I didn’t have to repeat myself once! I’m all for cost-cutting but some call centers outside of the US have people that are very hard to communicate with. It may be cheaper for the company that uses them but it makes for a frustrating customer experience!

There are always options these days.  We don’t have to settle for bad customer service!

What companies do you know have great customer service?

photo by Baston

Buy That Fun Stuff Without Going Into Debt

Cash Register

You want to buy that new something.

Maybe it’s the Nintendo Wii and the Wii Fit?  Maybe it’s a new digital camera?  Perhaps it’s a new flat-screen TV or a GPS?  You can’t afford to buy it out-right.  If you charge it to a credit card you will be paying interest on top of the price of the item.

What if there was a way to buy the item and earn interest?  What if we can help make sure you buy it at a great price?

Sounds interesting right?

I’ll tell you what we’re going to do.  First off I have to tell we’re going to wait to buy this item.  Bummer I know.  You want it now.  But you don’t have the cash and paying interest on it, as well as being in debt, isn’t a great option.  Deal with it.

We’re trying to be responsible here and still get our new thingamajig.

Do you have an online savings account that allows you to create sub-accounts?  Good.  Now go into your account and create a sub-account titled Thingamajig (or whatever it is that you want to buy).  This is where you are going to save your money.

Now what amount of money can you put away into this account monthly without hurting your budget?  Can you cut back on Starbucks or something similar every week?  What would you expect to pay on your credit card if you charged it?  That’s a good amount to start with too.

Figure out how much a week this comes out to.  Go back to that sub-account.  We’re going to set up an automatic, weekly withdrawal into this account.  Why weekly?  This way you can see the money building up quicker.  I don’t want you getting impatient waiting for a monthly addition to the account.

Now we wait until the account fills up with the cost of your thingamajig!  This can be tough as you’ll test your patience but it will pay off.  Resist cashing out until you have the full amount to cover the purchase (you calculated taxes, accessories, possible warranty, delivery, etc…into your cost already, right?).

Here’s where this plan is great:

  • You earn interest while you save! – Every month you save you’re helping yourself with the interest you are earning rather than paying a credit card company interest for the privilege of using their money!
  • You now have time to do research - Go check out the thingamajig in a few different stores and ask the salespeople about the item. Go online and read consumer reactions. Check everyone’s price and see what locations give you the most bang for your buck (do some throw in accessories or have better return policies should something not work?).
  • A new improved model may come out – In the time you’re saving you may find that a better version has come out. Maybe the first was discontinued. Technology changes rapidly. today’s top of the line cell phone could be a clunker after a little while. It could be another company now has a better product.
  • The price could drop – Look at that. Now the thingamajig isn’t even as expensive as it was. You’ve earned interest and saved on the cost!
  • You may find you don’t want it anymore – This may sound crazy but in giving yourself some time to save and watching your savings grow you may not feel the thingamajig is worth the money anymore. Maybe it was just a fad that’s already faded? Either way, you now have a little extra to add to your savings. Sweet!
  • You became more responsible with your money - You didn’t go into debt buying your thingamajig. You set up a savings plan and stuck to it. You might have even looked at your expenses and found some things you didn’t really need in order to save quicker. What you were saving is now extra savings for you if you choose after you buy your thingamajig!

There you go!  You got your thingamjig, you didn’t go into debt, you earned interest to help pay for it, and you got the best possible price for it.

I bet it’ll feel good when you get home and open it up!

photo by skippy13

15 Things To Do With Your Economic Stimulus Check

The government Stimulus checks started going out on April 28th. If you are expecting one you should start looking for it in May (here’s a post listing the dates).

So what are you going to do with the extra money? Here are a list of ideas for using your stimulus check:

  • Pay off credit cards – If you have any credit card debt the stimulus check will be a great way knock some of that out! Paying off the debt gives you an instant return in savings of whatever you would have paid in interest fees. Psychologically, you will help in getting the debt monkey off your back.
  • Contribute to a Roth IRA – You can take your money and put it into your Roth IRA. For 2008 the contribution limit is $5000.
  • Start an emergency fund – If you don’t already have some sort of emergency fund (three to six months expenses seems to be the conventional wisdom) then your stimulus check is a good way to start one. Even if you have one you can use the money to increase your fund. A great place to start one is with ING Direct (you can even get a $25 bonus by opening your account with $250).
  • Contribute to a 529 college savings plan – You can use the money to help save for your kid’s education by putting the money in a 529 plan. Not only do you help save for college but you might get a tax break as well depending on your home state’s plan.
  • Pre-pay your mortgage – Take the money and make additional payments to your mortgage. By making additional payments you will own your home faster and pay less in interest. Just make sure the payments go towards the loan principle and not next month’s payment (also check that your lender will accept pre-payments without fees or penalties).
  • Go on vacation – You may have been planning to do this anyway so here is a good way to fund the vacation. Go and do something that will be a great experience for the family that you will all remember.
  • Improve the house – If there’s something you’ve needed to improve on your home, such as a furnace, you can use your stimulus check to pay for it (or at least help). Other options could be new paint job, carpet, furniture, appliances, etc…
  • Car maintenance – Have you been putting off a car repair? Need new brakes? New tires? Your stimulus money can fund it. If your car is about to go kaput your stimulus check could help pay for a new car (or a good new used car).
  • Learn to invest – Do some research and take the money and start investing. Companies such as Sharebuilder and Zecco offer low-fee investing. You have to do your homework with this option but it might be just enough money to start investing but not so much that you will be crazy worrying if you lose it. If you invest through Sharebuilder you can buy partial shares of Berkshire Hathaway B class shares. I hear that Warren Buffett is pretty good at investing.
  • Pay off student loans – If you have high interest student loans then your stimulus check can be a great way to help pay your student loans off. Just like with credit cards paying off your high interest student loans give you the instant return in savings of what you would have paid in interest.
  • Have a nice evening out – Take your spouse out to a really great meal. Get babysitting and go to that great restaurant you wanted to try. Go see that new show that everyone’s talking about. Make an experience you will always remember.
  • Get physically fit – The stimulus check should be enough to pay for a year’s gym membership (or more than a year). Use the stimulus check as a catalyst to get in shape and make your life healthier. Not sure about a gym? Find a class such as yoga or martial arts to join. Not into that? Buy a new bike and go riding. Or get yourself some good running sneakers and running attire. Join your local running club and enter a few small races. You never know, you may one day run a marathon.
  • Go to school – Use your stimulus check to enroll in a college course or two. This can be toward a degree or just continuing education. Hey, you can take a personal finance course. Maybe learn a second language?
  • Do nothing – This is the easiest of them all. Put the money in your savings account and forget about it. You don’t have to spend it or find any particular purpose for it. It doesn’t have to burn a hole in your pocket. One day you might find a good use for it but for now it adds to your savings.

Personally, we’re closer to the Do Nothing suggestion. Our stimulus check will come via direct deposit right into our ING account. We have no specific plans for the money so it will be added into our savings. Our check may pay parts of many of the suggestions or for none of them. Either way it will earn interest until it finds a home somewhere else.

Do you have any other ideas for using the economic stimulus check?

photo by Argenberg

I Switched To Sprint SERO And Saved Some Money

A little over a week ago I signed my wife and I up each for the Sprint SERO cell phone plan.
We were already on Verizon Wireless. So why switch? First let me explain our Verizon experience:We had been looking into upgrading our phones since they were over two years old and we were due a credit for a new phone as part of Verizon’s plan. We even went so far as to visit a few Verizon stores but I felt like I was getting the run-around at each. See I was supposed to get $100 towards a new phone. At each location I went to they told me only $50 even though when I called Verizon they confirmed the $100. Two of three of the stores pretended to not know about a buy-one-get-one-free offer that was being advertised. This didn’t sit well with me. The next concern was cost. We had a family plan for 700 minutes that could be used between our two lines. This cost us $79.98 without any taxes or extra charges. Any texting was extra. Like 15 cents a text extra. We try to keep our texting below $5 which is what we would pay for their text plan (I don’t generally text much but my wife sometimes does). Our bill would end up between $90-$100 a month. Oh, did I mention that we got terrible reception in our home? We’ve traveled all over and Verizon has had great signals but our luck has it that our service stinks in our living room. So, we were willing to stay with Verizon but our minds were open to finding another service.

Fortunately we never found a Verizon phone deal to upgrade to.

I had remembered reading an article from Cash Money Life about how he transferred his cell plan to someone else and ordered the Sprint SERO service. Since we were already off our contract I figured I’d check the plan out. I went back to the post and saw that he got his info from fivecentnickel, checked out his site and checked out the Sprint SERO site. And isn’t fate funny? The day after I was looking at the SERO site Cash Money Life published 15 Ways to Save on Your Cell Bill. If that’s not synchronicity for you… Suffice it to say I signed us up for two plans.

So what is Sprint SERO? It’s the Sprint Employee Referral Offer. Here’s the $30 plan:

– 500 anytime minutes (they have bigger minute plans that cost more)
– Unlimited nights and weekends starting at 7PM
– Domestic long distance
– Unlimited mobile to mobile
Unlimited Web/Data access
– Unlimited picture mail (with compatible devices)

Currently there’s unlimited texting until 5/31/08. I was told that they tend to keep extending the free texts. Hopefully this is true.

What I really love about this plan is the unlimited data/web access. I can now access my Gmail account on my phone as well as many other web functions (Gmail is really great for on phones BTW). From what I recall from Verizon their data plan is much more expensive!

But wait. How do I sign up? I don’t know any Sprint employees! If you use the email savings@sprintemi.com at the Sprint SERO site you should be fine. This worked for both Cash Money Life and fivecentnickel when they ordered their phones. Check out fivecentnickel’s article for details.

Me, I’m still a little paranoid about getting stuff online (there’s a bit of irony in there somewhere, no?) so I entered the email address then checked the site for what I wanted. I settled on the Motorola Q9c Smartphone for me and the LG Rumor for my wife. I was a little skeptical about the email address working based on info I read so I picked an employee email from the Sprint Media page (check out this forum on FatWallet.com for SERO info). Next I called their SERO ordering number. I gave the salesperson the email and it went through with no problems. He asked if it was ok for them to check my credit. This is a requirement to make sure you can afford the phones and the plan.

Here’s where it paid to speak to a human: online there is a spot to enter any promotions codes you have (you might be able to find some online). On Nickel’s site he mentions that he used the code URANG to get a $25 credit on the first two bills. This no longer worked on the site but I mentioned it to the Sprint rep anyway. He was able to still apply the credits to each line so I should be getting a total of $100 back in credits. It always pays to ask! Also, if you order by phone make sure you don’t pay for shipping. They wanted to charge me for this but I mentioned that shipping was free when ordered online and they agreed not to charge me (it also pays to check out the deal online first).

So far we love are phones and couldn’t be happier with the text and data plans!

Pros:

– $30/month for 500 minutes. That’s $60 for the both of us. I went in for the insurance plan on my phone which is $7 extra a month. The phone’s a little more expensive than my wife’s and we have two kids. Still, this is cheaper than our last plan and has more minutes ($67 versus $79).

– Unlimited data/web and texts. I’m loving having the web on my phone!

– We have a great signal at home now and have had no problems so far with dropped calls (make sure you check your area for service on the site).

Cons:

Sprint customer service is horrible! You probably don’t have even a 50/50 shot at getting someone who knows what they are talking about! Seriously. When I called to activate the phones I mentioned to the rep that we would be porting our old numbers over (you have to order the phone with a new number then port over your old number when you activate the phone if you want to keep your old number). The rep didn’t know what to do and at one point told me I had to call Verizon and tell them to release the number. Had I actually done that I might have lost the number! He finally put me on with the porting dept. and they were able to get it taken care of with no problem. Why their reps don’t know what the process is I don’t know (my guess is their customer service is outsourced to another part of the world). Next, my wife’s phone wasn’t working. I spent a lot of time over several days getting them to fix the problem. I finally found a woman who was kind enough to take a real interest in my problem and she put a ticket in to tech support. Finally my wife’s phone was fixed but it took a LOT of time and patience! Note: If you plan on using your old cell phone number make sure you don’t cancel your plan until after you’ve ported you’re number to the new plan. Canceling it before can cause you to lose the number.

– I got the first bill already and it’s wrong. They didn’t include the credits. More time with customer service not knowing what to do. Eventually I was told that the credits were there it just didn’t update. We’ll see soon.

– It’s not open to existing customers. We switched from Verizon so it was no problem but if you already have Sprint you may not qualify.

All said we are very happy with the phones and the phone service so far. And we’re saving money and getting more services from our phones. If you’re looking into a new phone plan then you should consider the Sprint SERO plan. Check out fivecentnickel’s experience as well as the FatWallet forums and decide for yourself if it’s worth it.

Let me know what you think if you sign up or if you already have the plan!