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Companies That GET Customer Service

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In today’s economy you would think that companies would be doing everything they can to not only get new customers, but keep the ones they already have. Unfortunately that’s not the case.  Some companies are clueless or simply don’t care.

But there are other companies out there that do totally GET customer service and understand how important the customer is.  They know that great customer service builds loyalty and keeps a customer.

Here are five companies that totally GET customer service:
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Does it Make Sense to Rent Appliances or Furniture?

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You’ve heard of companies out there like Rent-A-Center haven’t you? They allow consumers to rent appliances, furniture, and electronics.  Generally, I think a person should be able to afford an item and buy it outright if they want something.  But I think there are a few instances where renting can make sense.

Here are a few cases where it could be beneficial to rent furniture, appliances, or electronics:
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Getting Free Premium Cable Channels – How Paying Attention Netted Us HBO, Cinemax, And More

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Back when we moved into our new home we had to sign up for a new TV/Internet/Phone provider as our previous company wasn’t in our new neighborhood. As far as cable goes, we like to have the basic channels but we’ve been fine without the premium movie channels.  If we wanted to catch up on a series or a movie we had Netflix.

We were able to get a good deal on a combo that would actually be a few dollars cheaper than what we were paying for from our old provider and this new deal actually included some premium channels like Showtime.  Cool, I’ll take a movie channel.  When talking with the representative I asked if the package would include channels like IFC (Independent Film Channel) and Sundance  (you ever see Spectacle: Elvis Costello with…?  Awesome music interview show!).  I was just making sure since I liked those channels and they weren’t considered premium on our previous provider.  I was told they were included so I was happy.  Fast forward to our installation day and our technician told me that IFC wasn’t included in the package I ordered.  Grrr.
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Working Hard For What You Want – New Jetta Ad

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Have you seen the latest commercial for the new Volkswagon Jetta? In the ad (called Moonighting), the main character, Tom, is working as a nurse (? I think) and he sees some ads for the new Jetta.  He then goes through the classified’s and proceeds to take on a number of jobs in order to afford the new car.

Here is what we see Tom doing to earn money:

  • Nurse – what appears to be his regular job.
  • Golf ball collector at a driving range – you know the guy that drives the little car that gets hit with golf balls.
  • Self-defense dummy – you see a group of women beating up on him while he wears padding.
  • Dog walker.
  • Dresses up as a hot dog and hands out ads for a food joint.
  • Bicycle cab driver.
  • Rodeo clown.
  • Nude model.

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